Privacy Policy

Last Updated: 25-03-2026

1. Introduction

Smart Elderly Care is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this policy. We may update this Privacy Policy from time to time, so we encourage you to review it regularly.

2. Who We Are

Smart Elderly Care provides elderly care and support services. We act as the data controller for the personal information you provide to us. For any privacy-related queries, you can contact us using the details provided at the end of this page. By using our website, you agree to the terms outlined in this policy. We may update this Privacy Policy from time to time, so we encourage you to review it regularly.

3. Information We Collect

We may collect and process the following types of personal information:

Information You Provide

Full name
Email address
Phone number
Address
Any information you provide through contact forms or enquiries
Care-related information (only where necessary and with your consent)

Information Collected Automatically

IP address
Browser type and device information
Pages visited and time spent on the website

This information helps us improve our website and services.

4. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide requested services
To arrange and manage elderly care services
To communicate with you regarding your requests
To improve our website, services, and user experience
To send updates or marketing communications (only if you have given consent)
To comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK data protection laws, we rely on the following legal bases:

Consent – when you voluntarily provide your information
Contractual necessity – to deliver requested services
Legal obligation – to comply with applicable laws
Legitimate interests – to improve and manage our services

6. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Care professionals and staff involved in providing services
Healthcare providers where necessary for your care
Trusted service providers (such as IT, hosting, or administrative support)
Legal or regulatory authorities when required by law

All third parties are required to respect your data and keep it secure.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure data storage systems
Restricted access to authorised personnel only
Use of secure communication methods where appropriate

While we take all reasonable precautions, no system is completely secure, and we encourage you to take care when sharing information online.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet legal, regulatory, and contractual requirements

When your data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing
Request transfer of your data (data portability)
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office.

10. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic.

Cookies are small files stored on your device that help us understand how visitors use our site. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Smart Elderly Care
Email: contact@smartelderlycare.com
Phone: 0330 113 2231
Address: Kao Hockham Building Harlow Enterprise Hub, Edinburgh Way, Harlow England